Frequently Asked Questions

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The Following are the most Frequently Asked Questions by our customers, you can click the Question links to check our answers, many thanks for your attention !

FAQ - Orders:

Q1: How do I place an order?
A: As we focus on the natural pearl wholesale, we don’t list the pricing on the website, You can send an email to info@naturalpearlstrand.com to get a Free Quote or New Arrivals. Welcome any questions or requirements, and Our Sales representative will contact you via e-mail shortly. Or Feel free to give us a Call: 0086-18158796699 WeChat & WhatsApp: +8618158796699 (Wechat ID: baoyue-export) (WhatApp is preferred, as sometimes there’s network problem to other countries when we use Wechat in China )
Q2: What is the minimum quantity to order with you ?

A: The minimum order depends on your required colors, sizes and items. Please send email to us about your order details, Our Sales will inform you of the minimum quantity for each pearl.

Q3: How much time you need to ship the ordered items ?

A:  If we have your ordered items ready in our stock , then we can ship it immediately (usually within 1-3 days).

If unavailable, Normally production of Freshwater pearls, Akoya Pearls, or South sea pearl and Tahitian Pearls are from 7-10 Days depending on the quantity ordered.

Custom orders will take 10-15 days.

If you need a rush order, contact our representatives to discuss your specific needs.

Q4: What are your payment terms and payment receiving methods?

We have our policy of taking 100% advance payment for all the orders. We accept payments through PayPal, Western Union and direct bank wire transfer. We will start working on your orders only after the payment is made.

What are your payment terms and payment receiving methods?

A: Pay by PayPal:
100% Guarantee What you ordered ! 
After you confirmed your Order, We’ll send you a PayPal invoice for the appropriate amount to make it easier to submit payment.  and total value of goods is less than 500 USD.
If you encounter any technical difficulties in sending payment through PayPal, please don’t hesitate to email us. 

B: Pay by Western Union:
The fastest way to send money worldwide!
See the Details: http://www.westernunion.com

C: Pay by Wire Transfer:
After you confirmed your Order, We’ll send you a Proforma Invoice(Including our Bank Account Information) for your order and the appropriate amount to submit payment.

Q5: How do I check the status of my order?

A: Our Sales representative will tell you the Every order details and status of your order within 24 hours.

Q6: Top reasons for order delays?

A: We try our best to ship orders as quickly as possible, with about 98% of all orders shipped and delivered on time.

Top reasons for order delays:

All of orders are normally shipped to you immediately once the production is finished, assuming placed on a regular business day, availability, and paid without complication. Some delays, however, may occur. The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please e-mail us if you have any questions or suggestions. Order Delays can be the result of the following.

1.Payment are Not Summit on Time or We can not confirm your payment. 

2.Incorrect shipping address. Please know that we do everything we can to minimize this issue by emailing customers to verify if an address seems problematic. However it is the responsibility of the customer to verify the accuracy of shipping information, and to take the time to look over your order. An email confirmation of your information can go a long way towards speeding up your order. 

3.Holiday Delays. Courier Express(DHL,UPS,FedEx,EMS,TNT)does not guarantee any shipment timeframes during the winter holiday season. Make your purchases and arrangements early and avoid the holiday rush!

4.Item not in stock, or backorder. We will contact you if you have ordered a backorder or out of stock item with an expected arrival time. Most backorder items are listed as such on our site, so take the time to check and make sure that the item isn’t marked waitlisted if you need it in a hurry!

5.Orders placed during non-business hours. We are open 9:00 – 17:00  Monday – Saturday.Orders placed out of office hours, over the weekend & on holidays will not be processed until the next business day.

Q7: Can you help us to make customized pearls accessories ?

A: If you need to customize pearl jewelry according to designs or requirements, and ask us if we can help them to do this work.

In fact, This is also our company’s unique advantage. as our company is located in Zhuji, very nearly with Yiwu International Trade Market, many pearls jewelry factories and shops cooperate with us, which can customize high-quality or cheap pearls accessories for customers according to requirements, if you need to make natural pearls accessories, it’s easy and convenient to cooperate with us to get factory direct prices pearl accessories.

FAQ-General Questions:

Q1: How do I contact customer support?

A: Please know BAOYUE PEARL WORKING TIME:

BAOYUE’s office is situated in the China, we answer phones 9:00 – 18:00 (GMT +8:00) Beijing,China, Monday – Saturday 9:00 – 18:00 (GMT +8:00).
You can send an email to info@naturalpearlstrand.com to get any questions, and Our Sales representative will contact you via e-mail shortly.

Q2: Do you have a catalog and Price list?

A: As you can see, we’re dealing many kinds of natural pearls ( freshwater pearls,Tahitian pearls, south sea pearls, akoya pearls, baroque pearls, Gem pearls, and so on ), There’re many difference shape/size/color of the pearls,That’ll be thousands of pricing. and we focus on wholesale market, don’t list the price on our website. 

Please kindly spend some time to list the details (Sizes, colors,Shapes/Cuts and QTY for each) of the pearls you’re running out of stocks or the pearls you’re planning to purchase recently, then we’ll check whether they’re available or not & send you the quotation accordingly. —-It will save both of time.

Usually, we came in this way:
Step 1. Pricing for your planning order,
Step 2. if our prices were acceptable for you, let’s come to a trial order or samples,
Step 3. Through the trial order or samples, you can test our quality and service, then you’ll have an idea whether we’re the trustful supplier you’re looking for.

Q3: Can I get the Free Sample Before Order?

A: It’s understandable for us to arrange the shipping of the sample for your quality checking before placing orders/ trial orders for the first cooperation.

Normally, Sample value not too much or there’re few samples, that will be free of charge. But, you have to pay the freight cost.—this is our sample policy. As there are too many customers demand for samples, it would be a heavy cost if we pay all the freight charges for every customer. Therefore, hope you could understand.

As a courtesy, we’ll refund a half of freight cost to you after you place the order (Depends on the quantities you buy).For the Freight cost shipped worldwide, you can refer to our Shipping/Sales Tax –link of our website.Or if the prices were cheaper by your Courier account (as UPS, FedEx, DHL,TNT etc), you can provide account No. and we’ll send samples through your courier by freight collect. 

Q2: How can I get samples promptly?
A.You can contact our sales representative via email, fax, or phone to specify specify the sample you need.

Q4: How much can I depend on your packaging procedures?

A: You can completely depend upon our packaging systems.

We diligently ensure that all the items reach you safely without any faults. If you have any special instructions for packing then please inform us at the time when you place an order.

Q5: What are your shipping procedures?

A: We ship through Registered Mail, EMS speed post, DHL , UPS , FEDEX, TNT, Aramex. Etc.

The parcel reaches your home / shipping address which ever you confirmed to us.

We immediately inform the tracking details of the shipment and continuously assist our clients till they receive the parcel in hand.

Q6: What are the shipping charges?

A: We ship worldwide.

The shipping charges depend on the weight of the package and the location. Below is shipping charges for package below 500 grams for your reference.
Registered Mail – $10 (Transit time 20-35 days to all countries)
DHL – $28+ (Transit time 3-5 days to USA, Canada, Australia and Asian countries)
DHL – $26+ (Transit time 3-5 days to Europe and Middle East)

For other countries, please e-mail us and we will quote you the shipping charges. any more details, please click this link to know more: Shipping cost and Sales Tax

Thanks for your attention.

Q7: Do I need to pay any other charges than the cost of items and shipping?

A: If you are sending the payment through PayPal, there is a Service tax at the rate of 4.4% of the total amount you are paying. In case of bank wire transfer internationally, this fee is 2% of the total amount. This is to be paid by the buyer.

Q8: Do I need to pay any import duty charges in my country for the goods I order with you?

A: We normally take all necessary steps to avoid any duty charges being levied on our clients in their country. However the Custom Duty procedures of your country are beyond our control .

At some point of time its quite possible that you are charged with the Custom Duty by the Custom department of your country. You need to pay that on your own.

Q9: If I want to return goods for some reasons, how can I do it?

A: Usually we do not face such situation because there are no quality issues with us. In some special cases if you wish to return the goods please write us and we will give the best way out for it.

Q10: Do you offer real wholesale farm direct prices for the items?

A: Yes we do.

Please e-mail us your requirements with quantity to get wholesale quotations. If you have any more questions please e-mail us at info@naturalpearlstrand.com. or call us directly, We will get back to you within 24 hours.

FAQ-Products:

What Is Freshwater Pearl ?

Freshwater pearls are non nucleated pearls produced in rivers and streams, mainly cultivated using triangular sail clams. Zhuji in Zhejiang, Suzhou in Jiangsu, and Hubei in China are the main production areas, accounting for 95% of the world's production. Among them, Zhuji is known as the "hometown of Chinese pearls". Its shape is mostly elliptical or flattened, with obvious surface wrinkles and small bead diameter, widely used as a raw material for cosmetic pearl powder. Colors include white, pink, purple, and other color schemes. In recent years, circular freshwater AKOYA, Edison pearls, and rare fantasy purple varieties have been cultivated through technological improvements.
The history of pearl utilization in China can be traced back to the period of Emperor Yu, and the "Book of Documents Yu Gong" records that river clams produce pearls. The Zhou Dynasty began to use pearls for decoration, while the Han Dynasty divided them into North Pearl (Northeast Freshwater Pearl) and South Pearl (Guangxi Hepu Sea Water Pearl). After the depletion of resources in the Northern Pearl River during the Qing Dynasty, the focus of aquaculture shifted to the Yangtze River Basin. Modern freshwater pearl farming began in the 20th century, with a cultivation scale of approximately 800000 acres in the six provinces along the middle and lower reaches of the Yangtze River. The Song Dynasty had already mastered the technology of artificial pearl cultivation, and modern large-scale breeding technology was first industrialized in Japan. At the end of the 20th century, Duchang County in Jiangxi Province broke through the cultivation technology of freshwater nucleated pearls and built a pearl shell industry cluster with an output value of over 1 billion yuan.

What Is An Akoya Pearl ?

What is an Akoya Pearl and what makes Akoyas special? With the fashion world embracing pearls like never before, there is quite a buzz about pearls these days, prompting Vogue to ask earlier this year, “Are Pearls the New Diamonds?” With the pristine white wonders of mother nature showing up on runways, red carpets and IG feeds, everyone is talking pearls. And we do mean everyone – not just the ladies. This gender fluid gem has captured the limelight with both male and female celebrities, as fashion houses turn to pearls as a powerful symbol of status and sophistication.

What Is Tahitian Pearl ?

Tahitian black pearls are a specialty of salt lakes in French Polynesia, South Pacific. They are exceptionally precious and are known as the Queen's Pearl and the Queen of Pearls.
Tahitian pearls, also known as black pearls, are treasures found in the black lipped pearl oysters that grow in the waters of Tahiti, French Polynesia. This unique sea area provides unique conditions for the growth of pearls. However, the cultivation process of Tahitian pearls is quite difficult. The cultivation of pearl oysters not only has a long cycle, but is also prone to death. In addition, factors such as weather and water quality make these pearls particularly precious. Therefore, Tahitian pearls are known as the "Queen's Pearl" and the "Queen of Pearls".
🌍 Place of Origin
Tahitian black pearls are mainly produced in the Tahiti Islands of French Polynesia, where 95% of the world's Tahitian black pearls originate.
📏 size
The size of Tahitian pearls is usually between 8 millimeters and 18 millimeters, which is larger than ordinary freshwater pearls and saltwater pearls and has greater ornamental value.
✨ gloss
High quality Tahitian pearls have a strong luster, with a rounded surface, and even some high-quality black pearls have a luster so strong that they can reflect human figures. When turning the pearl, the accompanying color and halo will be very noticeable.
🖤 color
The color tone of Tahitian pearls is mainly black, but not completely pure black. Instead, they are accompanied by other bright colors such as peacock green, deep purple, sea blue, etc. Each pearl's color is unique. These accompanying colors and luster together constitute the unique charm of Tahitian pearls, making each pearl appear extremely precious.
💔 flaw
Pearls often have defects such as needle marks, threads, and dents on their surface, which can affect their quality and price. The number of perfect Tahitian black pearls is extremely small.
🌈 shape
Let's not worry about the price of irregular pearls for now. All other conditions being equal, the closer the price is to a regular circle, the higher the price.
📜 certificate
Identifying genuine research certificates from Japan is definitely not wrong, with grades divided into:
Lagon (Green Series): The highest quality black pearl. Lagon is not all green.
Platinum Grey (Blue): The highest quality of grey pearls.
Sunset Black (Red Series): The highest quality of the red series. Slightly glowing red, with a sunset like color, very rare.
Black Butterfly Queen (Other Colors): The highest quality mixed color black pearl. The matching difficulty is high and the quantity is very small.
Peacock Green (Green Series): This rating focuses more on color, with a green tone and a surface finish lower than that of Lagon.
Ocean blue: The most lustrous gray black pearl with a blue hue. The surface smoothness is lower than that of platinum gray.
Floating Pearl Islands in the South Pacific (Other Colors): The most lustrous mixed color black pearl with a surface finish lower than that of the Black Butterfly Queen.

What Is South Sea Pearl ?

The South Sea pearls, also known as South Sea pearls, are produced in the South Pacific Ocean, with three major origins in the northwest waters of Australia, Indonesia, and the Philippines. Due to its abundant production in Australia, it is generally referred to as the Australian South Sea Pearl. The mother shell of Nanyang pearls is the white butterfly shell, which is the largest in size. The general diameter of Nanyang pearls is 10-15 mm, with the largest visible at 18 mm. The largest diameter of Nanyang pearls in history was 21 mm.

The South Sea pearls, also known as South Sea pearls, are produced in the South Pacific Ocean, with three major origins in the northwest waters of Australia, Indonesia, and the Philippines. Due to its abundant production in Australia, it is generally referred to as the Australian South Sea Pearl. The mother shell of Nanyang pearls is the white butterfly shell, which is the largest in size. The general diameter of Nanyang pearls is 10-15 mm, with the largest visible at 18 mm. The largest diameter of Nanyang pearls in history was 21 mm.

Types of South Sea Pearls
1. Nanyang Golden Pearl
The mother oysters that produce golden pearls are mainly the golden lipped oysters, which are mainly distributed in Australia, the Philippines, Indonesia, and other places. The pearl fluid secreted by these oysters varies from light yellow to dark gold.
Its texture is very good, so it is very precious. It is the top grade among pearls. Because this type of shellfish is very selective and requires good air quality, pure water, suitable water temperature, open bays, and areas with few typhoons for cultivation, the yield is not high.

2. White Pearl
Nanyang white pearls refer to those produced in Australia, Indonesia and other places, and are cultivated from white lipped oysters and mother of pearl oysters. Due to its enormous size, the diameter of the pearls it cultivates is generally between 10-15mm, with a maximum visible diameter of 18mm.

BAOYUE PEARL STRAND WHOLESALE

BAOYUE PEARL wholesale natural freshwater pearls All sizes All grade with low prices.

BAOYUE Pearl provide Pure pearl and natural pearl with farm direct price, we are professional Pearls Wholesale from China, We focus on Freshwater pearl wholesale, Akoya pearl wholesale, South Sea Pearl Wholesale, Tahitian Pearls Wholesale and Baroque Pearl Wholesale many years, and We have been committed to providing high quality and low cost pearl powder materials and pearl jewelry accessories to customers around the world.
We supply Natural Culturing Pearl and Natural Pearl with "Factory Direct Price " to the all pearl jewelry wholesalers and pearls accessories manufacturer around the world.

Why Choose BAOYUE PEARL ?
1. Farm Direct Price
BAOYUE Pearl set up in 2011. We are professional Natural Pearl wholesale and Manufacturer which is located in Zhuji , Zhejiang of China. the biggest freshwater pearls Hometown in the world. we focus on supplying natural pure pearls from China, we offer lowest “Farm-Direct” Price to our customer.

2. Natural Pearl Strand Wholesale
We are natural pearl strand supply chain professional wholesale, which is experienced in providing freshwater pearl, Akoya pearl,Tahitian pearl, South Sea peal and Hanadama peal with "Direct Factory Price", BAOYUE Natural Pearl Strand bring Chinese Factories Prices + Different Countries Service Culture under the one roof, we are professional Pearls Wholesale.

3. Extensive Experience
BAOYUE natural pearl source didn’t just “pop up on the Internet overnight”. We have many Years working in supplying high quality natural pearls and natural pearls production and sale industry, both inside and outside China, exporting to a wide range of countries. We know what customers expect and how to consistently deliver it.

4. High Quality Guarantee
One of the pitfalls to watch out for when dealing with overseas factories is when the samples get an “4A” grade but the actual products get an “A”, With BAOYUE, Our Experienced QC Check natural pearl strands and orders carefully and strictly, for Every order before shipment to give you peace of mind that what you ordered is what you will receive, We always adhere to integrity-based.

5. Large Stock Pearls
NaturalPearlStrand provide abundant cultured pearl Stock source of various shapes, sizes, colors and origins, BAOYUE PEARL export large quantity freshwater pearl strand to clients around the world. our output is over 1 million strands every year. Fast Shipping: 1-2 days (Stock). So please don't worry if we can supply sufficient stock natural cultured freshwater pearl strand and arrange shipping on time.

6. After-Sale Services
We want and expect you to be thrilled with your purchase, but to provide you peace of mind, we offer a 30 days return policy for most of our products. any question, please feel free to contact our sales once you receive goods. we will try our best to help you, you only need to pay some express cost and we trust our sincere service builds a bridge of our friendships.

PEARL EDUCATION:

Got a question about a product? Need someone to help guide you through our website?
Got feedback?

Go to the link: BAOYUE Pearl Education page to get some relevant articles about pearl knowledge.
If you have other questions, please feel free to contact us at any time.

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